What questions should I ask before signing a contract?

Asking the right questions before signing a contract with a commercial waterproofing or masonry restoration contractor is essential for the long-term protection and value of your building. For owners, managers, developers, municipalities, and institutional clients in New England, where harsh weather creates ongoing exposure to moisture, freeze-thaw cycles, and salt, due diligence is critical.

First, confirm the contractor’s experience with projects similar to your building type and complexity. Ask about their work history on comparable commercial, institutional, or historic properties, and request references if appropriate.

Evaluate licensing, insurance, and any relevant certifications, such as those required for public-sector or municipal work in Massachusetts and New England. Contractors should demonstrate a strong safety record, adherence to OSHA standards, and familiarity with regional compliance requirements.

Request a detailed project scope. The contract should specify which areas will be restored, protected, or waterproofed, the exact restoration techniques or waterproofing methods to be used, the system or product manufacturers, and the expected phasing and sequencing of work.

Inquire about the inspection and evaluation process. A reputable contractor will insist on a thorough building assessment before proposing solutions. Ask how underlying conditions, hidden defects, or previous repairs will be addressed if discovered during the project.

For long-term performance, ask about water management strategies, materials suitable for New England’s climate, and details on protective coatings, sealants, and expansion joints. Ensure the plan considers freeze-thaw resilience, salt and moisture exposure, and future maintenance requirements.

Discuss quality control and supervision during installation. Evaluate how work will be tested, documented, and reviewed for adherence to technical standards and project specifications.

Understand what is included and what is not, including exclusions for unforeseen conditions. Clarify warranty terms, their duration, coverage details, and processes for reporting and remedying issues after work is complete.

Cost transparency is also key. Ask how pricing accounts for site conditions, potential changes in scope, and the contractor’s process for communicating such changes.

Finally, discuss ongoing maintenance. Having a clear preventative maintenance plan can significantly extend the life of restoration and waterproofing investments.

Taking these steps helps protect your asset from water intrusion, deterioration, or costly future repairs, especially given the challenges posed by New England’s climate.